Frequently Asked Questions

  • Q: I tried to subscribe for emergency alerts but received the following error: "Error 400: The CSRF token could not be verified." What should I do?

    A: This error is caused by the browser’s cookie settings. You may try subscribing using a different browser or enable cookies on your current browser. To enable cookies on Internet Explorer, follow these steps:

    1. Click on the Tools menu.
    2. Click on the Internet Options item. A new window will open.
    3. Click on the Privacy tab near the top of the window.
    4. Click on the Sites button. Another window will open.
    5. Enter in the text field and then click Allow. The URL will appear in the "Managed websites" list below with a Setting of Allowed.
    6. Save changes by clicking OK in each window and return to the website to subscribe.
  • Q: I registered for email alerts but I haven’t received any emails. Did I miss something?

    A: After you subscribe for email alerts on the website, a verification email is automatically sent to your inbox. This email contains a link, which you must click on so to complete the verification process. This helps us to ensure that email addresses were entered correctly. If you would like to receive another verification email, please open the email subscription form and enter your information again.

  • Q: I can’t read the verification code on the subscription form. Can I get a different code?

    A: Beside the verification code, you’ll find a link that says "Get a new code." You may click on this link repeatedly until you are given a legible code.

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